Resources

Support Policy

Welcome to Porifera Support. This page explains how you can reach our team, the scope of assistance we provide, and our response time commitments. Whether you are running a pilot or a large-scale deployment, we are here to ensure your success.

Support Policy

Channels

Availability

Sunday–Thursday, 9:00–17:00 GMT+2

Scope
Support covers installation, configuration, and troubleshooting of Porifera.

Exclusions
Custom development, third-party product issues, and customer misconfigurations are excluded.